Ticket Policy

We know that official policies aren't much fun, but please take a moment to read our official ticket policy- it has very important information regarding all ticket sales for Musikfest.

Official Ticket Policy

All Sales are final. There are no refunds or exchanges. We are not responsible for lost, stolen or damaged tickets. Tickets that are lost or damaged will be reprinted at a cost of $5.00 per ticket with a maximum of $20.00 per order and may be picked up at each venue Box Office. Your E-mail Order Confirmation and proper photo identification are needed when picking up your tickets. There will be no tickets reprinted for the lawn section of the RiverPlace venue under any circumstance. The ticket purchase will appear on your credit card statement as ArtsQuest.

Entry into a concert venue with weapons, illegal drugs, food, alcoholic or non-alcoholic beverages is prohibited. Audio, video taping or flash photography is not permitted.

The ticket holder acknowledges that the event may be broadcast or otherwise publicized, and hereby grants permission to utilize holder’s image or likeness in connection with any live or recorded transmission or reproduction of this event.

Inclement weather is not cause for a refund unless a performance is actually cancelled. A performance that has begun, but is shortened due to severe weather conditions, is not cause for a full or partial refund.

All persons entering a venue, including babies in arms, must have a ticket. Each concert ticket at the Riverplace venue will allow one admittance. If you leave the venue, for any reason, re-admittance will not be allowed.

Tickets purchased through this website are for your personal use and may not be resold for more than face value. ArtsQuest reserves the right to cancel any order we deem in conflict of this policy.

There may be per-order ticket limits established by concert promoters or show producers for some events. These limits will appear on the specific event page and must be adhered to.

Service Fees: There is a $5.00 per ticket handling fee for all tickets purchased by telephone or internet. This includes telephone, internet or walk-in orders (at the ArtsQuest Box Office or at the Banana Factory).

ADA seating is available for all concerts. All requests for wheelchair accessible seating must be made by phone or at the ArtsQuest Box Office at the time of purchase, during regular business hours. One companion seat is available for purchase with each ADA concert ticket.